Defective Items Defective items eligible for return will be exchanged for an identical product, no credit will be given. If an identical product is not available, we may send a similar product of quality and cost, or issue a refund at our discretion. You must first contact us to arrange your product exchange before returning a defective item. Returned Orders Orders returned are subject to a restocking fee of $5, plus our actual shipping cost. Please be advised that we routinely ship orders at a loss, so your charge may be significantly higher than your original shipping charge. For example, if you paid $7.95 for shipping and our cost to ship was actually $9.20, then the $9.20 plus the $5 restocking fee would not be refunded. This fee will not apply to orders in which a manufacturer defect occurred, in which we could not ship an identical item and were forced to refunded you. Please feel free to contact us if you have any questions or would like to learn more.
